The role of ai in enhancing omni-channel customer support system: a study of call centers in Uzbekistan. Вестник транспорта - Transport xabarnomasi, [S. l.], v. 1, n. 3, p. 150–153, 2025. DOI: 10.56143/2181-2438-2024-3-150-153. Disponível em: https://jot.tstu.uz/index.php/jot-journal/article/view/352. Acesso em: 17 jul. 2026.